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Terms & Conditions

Effective Date: Dec. 8, 2024

Welcome to The Sweet Spot Crumbs, a division of Sweet Spot COLA, LLC (doing business as Sweet Spot Crumbs). By browsing our site or placing an order, you agree to the following Terms & Conditions. These policies protect both you and our business — because cookies this bold deserve a little fine print.
 

1. All Sales Are Final

All of our products are freshly handcrafted in a licensed commercial kitchen and made to order. Because they are perishable, we do not offer refunds, returns, or exchanges for any reason, including:

  • Shipping delays

  • Melted or cracked cookies

  • Ordering mistakes

  • Gift recipient issues

  • Flavor preference

Once an order is placed, it is considered final.
 

2. Licensed & Inspected

Sweet Spot COLA, LLC dba The Sweet Spot Crumbs is a retail-licensed, insured business operating out of a commercial kitchen inspected by the Department of Health (DOH). We follow all food safety and regulatory standards to ensure your cookies are prepared with care and compliance.
 

3. Shipping Policy

Orders are shipped via 2-day delivery. Once your package leaves our kitchen, we are not responsible for delays, damage, or mishandling by the carrier (e.g., USPS, UPS, FedEx).

Cracks, smudges, or melted chocolate may occur — especially during warmer months — and are not considered defects. We do not issue refunds for cosmetic imperfections. Simply chill and enjoy.
 

4. Order Cancellations & Address Errors

Orders cannot be changed or canceled once submitted. Please confirm your shipping information before checkout.

We are not responsible for incorrect or incomplete addresses. Undeliverable orders will not be reshipped or refunded.
 

5. Allergen Notice

All products are made in a facility that handles wheat, milk, eggs, soy, peanuts, and tree nuts. While we take care to avoid cross-contact, we cannot guarantee that any product is allergen-free.
 

6. Product Appearance

Each cookie is handcrafted, so natural variation is part of the charm. Ganache may shift, toppings may settle, and things might get a little messy — that’s the sweet spot.
 

7. Promotions & Discounts

Promo codes must be entered at checkout. We cannot retroactively apply discounts. Unless otherwise stated, offers cannot be combined.
 

8. Right to Refuse Service

Sweet Spot COLA, LLC reserves the right to refuse or cancel orders at our sole discretion, including but not limited to suspected fraud, abuse of policies, or inappropriate conduct.
 

9. Intellectual Property

All content — including cookie names, descriptions, branding, photos, and site design — is the exclusive property of Sweet Spot COLA, LLC. Unauthorized use or reproduction is strictly prohibited.

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